Tuesday January 31, 2023

Google Confirms It is Investigating Nest Camera and Doorbell Malfunctions

GoogleSince November 2021, many Nest Doorbell and Cam owners have had battery problems in cold conditions. GoogleSince November 2021, dozens of Nest Cam and Nest Doorbell owners have experienced battery problems in cold weather.
Fair enough, some customers are having problems with Nest products that were not designed to withstand extreme weather. A Google support page warns users that their smart doorbell and camera, which are powered by batteries, may not work well in cold conditions.

Your camera or doorbell may experience a lower battery life if you live in extremely cold areas. You might also notice a faster use of your battery during winter months.

However, this warning does not address the severe battery drain some customers are experiencing. It’s absurd to expect a day’s battery life in cold temperatures. Customers are finding themselves with unresponsive devices or products that won’t charge after a night in cold.
This article will be updated with any new information from Google or affected customers. People who live in cold regions should bring their Nest battery-powered products inside. You can also follow the Google support page and leave your Nest battery-powered devices connected to a charging cord.
Source: 9to5Google

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