Sunday November 27, 2022

American Airlines sues The Points Guy for app that syncs frequent flyer information

American Airlines filed a lawsuit against The Points Guy, claiming that the site violated its terms of use for its frequent flyer program by providing an app that allows users to track airline miles from multiple airlines in a single place. It is seeking an order to block The Points Guy’s access to American Airlines customer data, and to allow its users access their accounts via the TPG app. American also wants to stop The Points Guy’s display of the American Airlines logo or other trademarks. It also wants to prevent The Points Guy’s users from accessing American Airlines customer data and allowing them to access their own accounts through the TPG app or site.
Users can link multiple frequent flyer accounts using the app. The TPG app will prompt you to enter your American Airlines AAdvantage number, password, and last name in the American Airlines case.
American Airlines filed a lawsuit alleging that the TPG app encouraged members of its AAdvantage program, in violation of its terms of use, to hand over their user logins and violate its terms. According to American Airlines, the logins allow The Points Guy “to invade American’s servers, access users accounts, and collect and expropriate proprietary data”, in violation of American terms and conditions. The Points Guy is accused of violating the Computer Fraud and Abuse Act (an anti-hacking statute). The suit also cites a number of other offenses such as breach, trespass and trademark infringement, copyright infringement, and violation of contract (for the display of the American Airlines logo).
Amanda Koos, an American Airlines representative, stated in a statement emailed directly to The Verge that Red Ventures, The Points Guy parent company, “is accessing AA.com customer account data in a manner that does not comply our standards for the use of confidential information.” She stated that American Airlines takes customer data and proprietary information very seriously and wants to ensure it is secure and protected.
The Points Guy sued American Airlines in Delaware immediately after receiving a cease and desist letter from the airline. According to a press release the airline claimed that The Points Guy App was trying to stop the media platform “from providing the cost-saving benefits and time-saving benefits of The Points Guy App” to consumers.
Brian Kelly, founder of The Points Guy, stated that consumers are in control of their data on The Points Guy App. He said that consumers can choose which loyalty programs and credit card are available to make their points-and miles journey easier. He said that the site was “choosing” to fight against American Airlines for travelers’ rights to access their miles and points so they can travel smarter.
The Verge emailed The Points Guy to ask if the TPG app stored AAdvantage passwords. They have not received a reply.
American Airlines is asking for the courts to stop The Points Guy allowing users to log into AAdvantage via the TPG app, website, and from storing AAdvantage passwords or other member information. It also wants to stop The Points Guy’s display of American’s “copyrighted materials” — that is, the American Airlines logo. The lawsuit seeks statutory damages for trademark and copyright violations, as well as additional unspecified damages to include any “ill-gotten revenues or benefits” that The Points Guy might have derived from American’s customers.

Back to Top
%d bloggers like this: